FAQ
Find answers to our most frequently asked questions.
Shipping & returns
What are your shipping options?
We offer standard shipping worldwide. All orders qualify for free shipping. Delivery times vary based on your location and shipping method.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees or taxes.
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original packaging. Personalized and custom pieces are non-refundable. Visit our Returns page for detailed instructions.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Products Information
What materials do you use for your jewelry?
At KLISSY, we pride ourselves on using high-quality materials such as 925 sterling silver, 14k and 18k gold, and ethically sourced gemstones. We also offer a selection of hypoallergenic and tarnish-resistant pieces for sensitive skin.
How do I determine my ring size?
How do I determine my ring size?
We recommend using our online ring size guide insert link if available, or visiting a local jeweler for the most accurate measurement. If you’re still unsure, our team is happy to assist you.
Can I customize or personalize a piece?
Yes, we offer customization options for select pieces, including engraving and custom gemstone choices. Contact our customer support team to discuss your preferences.
Are your pieces hypoallergenic?
Yes, many of our pieces are crafted with hypoallergenic materials, such as 925 sterling silver and 14k gold, making them suitable for sensitive skin. Look for the "hypoallergenic" label in the product description for more details.
Is KLISSY jewelry 100% waterproof?
Most of our solid gold and platinum pieces are 100% waterproof and can withstand exposure to water without damage. However, for plated jewelry or pieces with gemstones, we recommend removing them before swimming or showering to ensure longevity and maintain their shine.
How do I care for my KLISSY jewelry?
To maintain your jewelry’s shine, avoid exposure to harsh chemicals, perfumes, and prolonged water exposure. Store your pieces in our provided jewelry pouch when not in use.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, KLISSY"
Sofia R. Alberta, Manchester.
